Return Policy

Returns & Refunds Policy

• Unopened Items: Returns are accepted for unopened items with original packaging for store credit, exchange, or refund (less shipping and processing fees). Some items, like hair analysis lab tests and discontinued supplements, are not eligible for refunds.
• United States: Returns must be initiated within 30 days of purchase, with a $7 processing fee applied.
• International: Returns must be initiated within 45 days, with a restocking fee to cover shipping expenses.

Refunds and Processing Fees

Refunds on PayPal and credit card transactions will have a 3% fee deducted due to non-refundable transaction fees. A restocking fee will apply if an order is refused and returned to us.

Contact Information for Returns

All returns should be sent to:
Wellness Shopping Online
214 E. Albany Avenue, Building E101
Kennewick, WA 99336

Refunds may take up to six weeks to process but are typically completed sooner.

Important Notes for International Customers

International orders may be subject to VAT and customs fees that the customer must pay. If these charges are not paid and the package is not cleared, it will be destroyed, and no refund will be issued.

We are committed to ensuring that our customers have the best shopping experience and will do our best to resolve any issues with your order promptly.