Sauna Fix Lamp with Travel Bag
Regretfully, we have been forced to temporarily suspend all business transactions with our United Kingdom and European Union based clientele. This decision is directly related to recently imposed VAT (Value Added Tax) rules for companies selling and shipping to the United Kingdom & European Union countries. HOWEVER, you can still receive all our products using a freight forwarding company, like MyUS.com (and others). They have the required registrations and will collect the applicable import duties and taxes from you for your purchase. Please be advised that freight forwarding companies require customer VAT registration numbers before accepting a parcel destined for the United Kingdom and European Union-based countries.
Information coming soon.
As of February 14, 2019, the Sauna Fix carries a lifetime warranty. This warranty covers the sockets, electrical wiring switch, electrical cord, and any defective welds or threads or nickel finish. The customer may send in the sauna to be fixed, or request replacement parts. This warranty does not cover cross threading due to improper assembly of the light guards, nor does it cover any misuse or abuse of the unit, such as crushing, dropping, or bending parts. The sauna lamp arrives with an extra socket so that, if there is a failure, the customer has the option of avoiding shipping charges by having the socket replaced by an electrician. Warranty does not include the cost of shipping to or from after 30 days. Any damages acquired during shipping must be reported as soon as possible, but in any event not later than specified in our policy. The customer must also save all the original packaging, provide pictures of the damage so a claim can be made with the shipping company, and sign a claim form. Failure to provide the required items and sign the necessary claim forms eliminates our obligation for damaged product replacement and results in a denial of the shipping insurance claim.